Restaurant Manager- INCA
Passionate about great food, exceptional service and unforgettable experiences? Come lead the experience at The Social House.
At The Social House, we’re more than a hotel. We’re a collection of experiences, stories and spaces designed to inspire connection.
From our award-winning restaurants and vibrant events to our thoughtfully curated guest experiences, we bring together creativity, culture and exceptional hospitality to create something distinctive.
We’re looking for a passionate, hands-on and results-driven Restaurant Manager to join our team and bring our restaurant experience to life.
If you’re a natural leader who loves being on the floor, thrives in a fast-paced environment and knows how to turn great service into memorable guest experiences and strong business performance, we’d love to meet you.
About the Role
As Restaurant Manager, you’ll lead the day-to-day restaurant operations, ensuring every guest receives exceptional service while the team delivers consistent standards and strong commercial results.
From motivating your team and creating memorable dining experiences to driving sales, managing costs and maintaining operational excellence, you’ll play a key role in shaping how guests experience The Social House.
We’re looking for a leader who leads by example, takes ownership and understands that exceptional hospitality is a combination of people, passion, precision and performance.
What You’ll Be Doing
1. Restaurant Operations & Service Excellence
Lead daily restaurant operations to ensure smooth, efficient and seamless service.
Maintain exceptional food, beverage and service standards throughout every shift.
Conduct regular floor walks, monitor service delivery and ensure the restaurant is always guest-ready.
Oversee opening and closing procedures and ensure operational readiness.
Ensure compliance with restaurant SOPs, hygiene standards, health and safety requirements, and applicable licensing regulations.
Work closely with Kitchen, F&B, Reservations, Housekeeping, Engineering and other departments to deliver a seamless operation.
2. Guest Experience & Relationship Management
Create warm, attentive and personalised dining experiences that exceed guest expectations.
Be present on the floor, engaging with guests and ensuring their needs are anticipated and met.
Handle guest feedback and complaints with professionalism, empathy and effective service recovery.
Build strong relationships with regular guests and support guest loyalty and retention.
Champion the distinctive Social House experience at every guest touchpoint.
3. Team Leadership & Development
Lead, coach and inspire the restaurant team to deliver outstanding service consistently.
Plan staff schedules and allocate duties according to business levels and operational needs.
Conduct pre-shift briefings, team meetings and regular performance discussions.
Monitor attendance, grooming, conduct and adherence to service standards.
Identify training needs and support continuous learning and development.
Build a positive, accountable and collaborative working environment where people feel motivated to perform at their best.
4. Sales, Revenue & Business Performance
Drive restaurant sales and identify opportunities to maximise revenue.
Monitor daily sales, covers, average spend and other key performance indicators.
Champion upselling and suggestive selling to enhance guest experiences and increase average spend.
Support promotions, special events and initiatives that attract guests and increase restaurant traffic.
Monitor sales performance and implement practical strategies to achieve business targets.
Ensure restaurant revenue is accurately handled, recorded and reported.
5. Cost, Stock & Inventory Control
Monitor food, beverage and operational costs in collaboration with Finance and Cost Control.
Maintain effective controls over stock, requisitions, transfers, wastage and breakages.
Monitor portion sizes and ensure adherence to approved recipes and product standards.
Support stocktaking, investigate variances and implement corrective actions where necessary.
Minimise unnecessary expenditure and operational losses while maintaining quality.
Promote responsible use of restaurant equipment, supplies and resources.
6. Quality, Hygiene & Compliance
Maintain high standards of cleanliness, restaurant presentation, grooming and hygiene.
Ensure compliance with food safety, health and safety requirements and internal operating procedures.
Monitor equipment and facilities and ensure maintenance issues are reported promptly.
Support internal audits, inspections and compliance reviews.
Ensure consistent adherence to established quality and service standards.
7. Reporting & Administration
Prepare and review daily operational and sales reports.
Monitor restaurant KPIs and communicate performance insights to management.
Maintain accurate records of sales, stock, staff deployment, incidents and guest feedback.
Monitor operational expenses and support effective budget management.
Ensure restaurant documentation is accurate, complete and up to date.
What You’ll Bring
We’re looking for an experienced hospitality professional who understands the pace of restaurant operations, knows how to bring out the best in people and is commercially minded.
To succeed in this role, you should have:
A Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related field.
At least 3–5 years’ experience in restaurant or Food & Beverage operations, including supervisory or managerial responsibilities.
Proven experience managing a busy restaurant or high-volume F&B operation.
Strong knowledge of restaurant service, guest experience and food and beverage operations.
Experience in team leadership, staff scheduling, coaching and performance management.
A good understanding of food and beverage cost control, stock management and revenue generation.
Strong communication, interpersonal and problem-solving skills.
Proficiency in Microsoft Office and restaurant/POS systems.
Experience in a premium, lifestyle, hotel or high-volume restaurant environment is highly desirable.
The Qualities That Will Make You Stand Out
We’re looking for someone who brings more than operational experience. You’ll thrive at The Social House if you are:
A natural leader: You inspire confidence, motivate people and lead by example.
Guest-obsessed: You care about the details that turn an ordinary meal into a memorable experience.
Commercially minded: You understand sales, cost control and the importance of achieving business targets.
Hands-on: You’re visible on the floor, proactive in resolving issues and comfortable making decisions.
A people developer: You coach, encourage and hold your team accountable to high standards.
Solutions-focused: You remain calm under pressure and respond to challenges with sound judgement.
Detail-oriented: You notice inconsistencies and take action before they affect the guest experience.
Collaborative: You work effectively across departments to deliver shared results.
Adaptable: You thrive in a dynamic environment where every day brings new opportunities to make a difference.
Why Join The Social House?
At The Social House, we believe great hospitality starts with great people.
When you join us, you’ll have the opportunity to:
Lead a restaurant team within a distinctive lifestyle hospitality brand.
Make a meaningful impact on guest satisfaction, team performance and commercial results.
Develop your leadership and operational management capabilities.
Work alongside passionate professionals in a creative and collaborative environment.
Contribute to a hospitality experience that stands out for its character, quality and attention to detail.
Ready to Lead the Experience?
If you’re passionate about hospitality, thrive on the restaurant floor and know how to inspire a team while delivering exceptional guest experiences and strong business results, we want to hear from you!
Bring your leadership, energy and passion for excellence to The Social House.
Apply now and help us create experiences worth coming back for.
The Social House is an equal opportunity employer. We are committed to building a workplace where people are treated with dignity, performance is pursued with integrity and every team member contributes meaningfully to the success of the hotel.