RECEIVING CLERK

The Social House | Nairobi

WE ARE GROWING. COME GROW WITH US.

As The Social House grows, so does the volume, complexity and importance of what moves through our doors every day.

Before an ingredient reaches a chef, a bottle reaches a bar, linen reaches a room or supplies reach an operating department, someone needs to make sure that what we ordered is exactly what we received.

That is where you come in.

We are looking for a sharp, dependable and highly organised Receiving Clerk who understands that receiving is not simply about accepting deliveries.

It is about protecting quality, cost and control.

You notice when 20 units were ordered but only 18 arrived.

You question when the price on an invoice does not match the approved order.

You check expiry dates rather than assuming they are fine.

You don't accept damaged goods because a supplier is in a hurry.

And you don't sign documents you haven't verified.

If you are naturally attentive, comfortable with numbers and serious about doing things correctly, we would like to meet you.

ABOUT THE SOCIAL HOUSE

The Social House is more than a hotel. We're a collection of experiences, stories and spaces designed to inspire connection.

From our restaurants and vibrant events to our thoughtfully curated guest experiences, we are driven by creativity, culture and exceptional hospitality.

Behind every exceptional guest experience is an operation that works.

As we continue to grow, we are strengthening the teams and controls that support our House.

We are therefore looking for a detail oriented, organised and dependable Receiving Clerk who understands that what comes through our receiving area ultimately affects what goes out to our guests.

ABOUT THE ROLE

As Receiving Clerk, you will be responsible for accurately receiving, inspecting, documenting and recording goods delivered to The Social House.

You will ensure that every accepted delivery corresponds with the approved order in terms of:

• Quantity
• Quality
• Specification
• Price
• Condition
• Expiry date, where applicable
• Supporting documentation

You will work closely with Procurement, Finance, Stores, Culinary, Food & Beverage and other operating departments to maintain a controlled and efficient receiving process.

You will also interact regularly with suppliers, which means you must be professional, confident and firm when something does not meet our requirements.

YOUR MINDSET

BE INQUISITIVE

You don't simply accept what is placed in front of you.

You check.

You compare.

You ask questions.

If the Purchase Order says one thing and the delivery says another, you investigate.

If something doesn't look right, you don't ignore it because everyone is busy.

You find out why.

BE RESOURCEFUL

Receiving operations move quickly and problems will occur.

A delivery arrives with missing items.

The chef rejects the quality of produce.

The invoice price differs from the approved price.

A supplier brings an alternative product without approval.

You understand the procedures, involve the right people and find practical solutions without compromising controls.

BE EFFICIENT

Accuracy does not mean working slowly.

You know how to organise deliveries, documentation and system entries so that goods move efficiently from supplier to the appropriate department or storage area.

Your records are current.

Your receiving area is organised.

Your documentation can be traced.

BE DETERMINED

You don't compromise a control simply because someone is impatient.

If something needs verification, you verify it.

If documentation is incomplete, you follow it up.

If goods do not meet specification, you escalate appropriately.

You finish the process properly.

BE EXPRESSIVE

Receiving requires communication.

You interact with suppliers, chefs, storekeepers, Finance, Procurement and operational teams every day.

You communicate discrepancies clearly and professionally.

You can be firm without being disrespectful.

WHAT YOU WILL DO

As Receiving Clerk, you will:

• Receive and inspect all goods delivered to The Social House in accordance with approved procedures.

• Verify every delivery against the relevant Purchase Order/LPO, delivery note and invoice.

• Confirm that quantities delivered correspond with quantities ordered.

• Verify descriptions, specifications and approved prices before accepting goods.

• Physically count, weigh or measure products where appropriate rather than relying solely on supplier documentation.

• Check the quality, freshness, packaging and condition of delivered goods.

• Check manufacturing and expiry dates where applicable.

• Ensure perishable goods meet the required temperature, freshness, hygiene and quality standards.

• Work with Culinary, Food & Beverage and relevant departments when specialist inspection or acceptance is required.

• Reject or escalate goods that do not meet approved specifications.

• Identify short deliveries, over deliveries, substitutions, damaged goods, incorrect items and other discrepancies.

• Immediately report unusual or significant variances.

• Prepare and process Goods Received Notes (GRNs) accurately and promptly.

• Record accepted goods accurately within the hotel's inventory or materials management system.

• Prepare appropriate return documentation for rejected goods.

• Ensure invoices, delivery notes, Purchase Orders/LPOs, GRNs and supporting documents are correctly matched.

• Maintain accurate daily receiving records.

• Ensure documents are properly filed and readily traceable.

• Ensure goods are received only from approved suppliers in accordance with established purchasing procedures.

• Monitor supplier compliance with agreed delivery requirements and product specifications.

• Maintain a clean, secure, organised and hygienic receiving area.

• Ensure goods are transferred promptly to the appropriate storage or operating area to protect quality.

• Support stock counts and inventory reconciliation when required.

• Work collaboratively with Finance, Procurement, Stores, Culinary and other operating departments.

• Comply with hotel requirements relating to food safety, hygiene, health and safety and inventory control.

THE DETAILS MATTER

For us, good receiving is about asking the right questions before accepting anything.

Was this actually ordered?

Is this the correct quantity?

Is this the agreed product?

Is the quality acceptable?

Is the price correct?

Is the expiry date acceptable?

Is the documentation complete?

Should I be signing for this?

If something does not add up, we expect you to stop and check.

WHAT WE ARE LOOKING FOR

You should bring:

• A Certificate or Diploma in Purchasing & Supplies, Procurement, Stores Management, Accounting, Hospitality Management or a related field.

• At least 5+ years of relevant experience in receiving, stores, inventory control or a comparable position.

• Previous experience within a 4 or 5 star hotel, premium restaurant, hospitality business or similarly controlled environment is strongly preferred.

• Practical knowledge of receiving and inventory procedures.

• Experience working with Purchase Orders/LPOs, delivery notes, invoices, GRNs and return documentation.

• Good understanding of stock control and inventory reconciliation.

• Experience using inventory, purchasing, accounting or materials management systems.

• Good computer skills, including Microsoft Excel.

• Strong numerical ability.

• Excellent attention to detail.

• Strong record keeping and organisational skills.

• Ability to identify discrepancies in quantity, price, quality and specification.

• Basic understanding of food safety and receiving requirements for perishable goods.

• Good written and verbal communication skills.

• Confidence interacting professionally with suppliers.

• Ability to work collaboratively across several hotel departments.

• Strong integrity, accountability and professional judgement.

• Ability to work efficiently in a fast paced environment without sacrificing accuracy.

THE NON NEGOTIABLE: INTEGRITY

You will be working at an important control point within our business.

You will handle goods, supplier documentation, prices, quantities and inventory records.

For that reason, integrity is essential.

We are looking for someone who understands that:

• Goods should not be accepted without proper verification.

• Quantities should never be confirmed without checking them.

• Documents should never be altered to hide discrepancies.

• Supplier relationships must remain professional.

• Company procedures apply regardless of who is requesting an exception.

• Any suspected irregularity must be reported immediately.

You must be comfortable doing the right thing even when doing so is inconvenient.

YOUR SKILLS & COMPETENCIES

Attention to Detail

You accurately check quantities, specifications, expiry dates, prices, quality and documentation.

Numerical Accuracy

You are comfortable counting, weighing, measuring, comparing and reconciling deliveries.

Inventory & Stock Control

You understand the relationship between receiving, GRNs, Purchase Orders, inventory records and stock reconciliation.

Quality Awareness

You can identify damaged, expired, poor quality or non conforming goods and know when to escalate.

Food Safety & Hygiene

You understand that receiving perishable food requires careful attention to freshness, temperature, hygiene and handling.

Documentation & Record Keeping

Your GRNs, return notes and receiving records are accurate, timely and traceable.

Systems Confidence

You are comfortable learning and using inventory, purchasing and materials management systems.

Problem Solving & Judgement

You investigate discrepancies rather than simply passing them on.

Integrity & Accountability

You take personal responsibility for the accuracy of the work you complete.

Supplier Management

You are professional and respectful with suppliers while remaining firm about our standards.

Ability to Work Under Pressure

Several suppliers may arrive at the same time. You remain composed, organised and accurate.

YOU WILL PROBABLY ENJOY THIS ROLE IF...

You naturally notice when numbers don't match.

You check before you sign.

You enjoy organised records.

You ask questions when something doesn't make sense.

You don't mind challenging a discrepancy respectfully.

You are comfortable working with both people and numbers.

You take pride in getting things right the first time.

You don't take shortcuts with company procedures.

And when someone tells you:

“Just receive it, we'll sort it out later.”

your instinct is to verify first.

WHAT SUCCESS LOOKS LIKE

We will know you are succeeding when:

• Deliveries consistently match approved orders.

• Quantity and price discrepancies are identified before goods are accepted.

• Poor quality and non conforming goods are prevented from entering the operation.

• GRNs and system entries are completed accurately and on time.

• Receiving documentation is complete and easily traceable.

• Supplier discrepancies are documented and followed up.

• Rejected goods are properly controlled and documented.

• Perishable goods are handled correctly.

• The receiving area remains organised, hygienic and controlled.

• Finance, Procurement, Stores and operational departments can rely on the accuracy of your receiving records.

Ultimately, good receiving should help us achieve three things:

Protect our quality. Protect our stock. Protect our money.

WHY JOIN THE SOCIAL HOUSE?

We are growing, and the systems and people behind our guest experience need to grow with us.

At The Social House, you will join a creative, collaborative and forward thinking hospitality business that believes exceptional hospitality depends just as much on strong operations behind the scenes as it does on what guests see.

You will work across several areas of the business, develop your understanding of hotel supply chain and inventory operations and contribute directly to stronger cost control and operational performance.

We value people who are curious, resourceful, accountable and willing to improve how things are done.

READY TO JOIN THE HOUSE?

If you are a seasoned Receiving Clerk who combines accuracy with efficiency, confidence with integrity, and attention to detail with strong operational discipline, we would like to hear from you.

Please submit your CV to this link Receiving Clerk Job Application
Application Deadline: 31 October 2026

The Social House is an equal opportunity employer and does not charge candidates at any stage of the recruitment process.

Check it. Count it. Confirm it. Then receive it.